Shipping & Delivery Policy

Last updated: September 2026

Processing time

In-stock orders placed before 2:00 PM Central on a business day are picked and shipped the same day. Orders placed later, or on weekends and public holidays, ship the next business day. Large classroom or case-quantity orders may take one extra day to pack.

Service levels and rates

• Standard Ground — $7.95 — delivered in 3-6 business days. Free on orders of $75 or more before tax.
• Expedited — $16.50 — delivered in 2 business days.
• Overnight — $34.00 — delivered the next business day by 5:00 PM.

Rates apply per order, not per item. Oversized items such as storage carts and literature sorters may require ground service; we will call you before shipping if that affects your chosen speed.

Where we ship

We ship to all 50 U.S. states, including APO and FPO addresses via standard ground. We do not currently ship internationally. We cannot deliver to addresses outside the United States even by freight forwarder.

Tracking

A tracking number is emailed as soon as your parcel is scanned by the carrier. If tracking has not updated within two business days of dispatch, contact us and we will open a trace with the carrier.

Delivery issues

If a parcel arrives damaged, photograph the box and contents and email us within 7 days. We will ship a replacement or refund you in full. If tracking shows delivered but nothing arrived, tell us within 7 days so we can file a carrier claim on your behalf.

Address accuracy

Please double-check your shipping address at checkout. If a parcel is returned as undeliverable due to an incorrect address, we will refund the item value less the original shipping cost, or reship once the correct address is confirmed.

Questions

Call 4053475767 or email info@dynexapartners.com. Monday-Friday, 8:00 AM - 6:00 PM Central.