Returns & Refunds Policy

Last updated: September 2026

Return window

You may return most items within 30 days of delivery. Products must be unopened, unused and in resalable original packaging. Classroom kits and multi-packs must be returned complete.

How to start a return

• Email info@dynexapartners.com or call 4053475767 with your order number.
• We issue a Return Authorization (RA) number, usually the same business day.
• Write the RA number on the outside of the carton and ship it back to our address.

Returns received without an RA number can take significantly longer to process and may be refused.

Return shipping

If the return is due to our error — wrong item, damaged goods or a listing mistake — we cover return shipping and send a prepaid label. For change-of-mind returns, return shipping is the customer's responsibility and the original outbound shipping charge is not refunded.

Refunds

Refunds are issued to the original payment method within 5 business days of the return being inspected and accepted. Your bank may take an additional 3-5 business days to post the credit. We will email you when the refund is released.

Exchanges

The fastest route is to place a new order for the correct item and return the original for a refund. If stock is limited, call us and we will reserve the replacement while your return is in transit.

Non-returnable items

• Opened ink, paint, glue and other consumables where the seal is broken.
• Custom-printed or personalized items.
• Clearance items marked final sale at the time of purchase.

Damaged or incorrect deliveries

Report damage or a wrong item within 7 days of delivery with photos. We will ship a replacement at no cost or refund the item in full, whichever you prefer, and we will never ask you to pay return freight in those cases.

Return address

Dynexa Partners LLC — Returns, 203 N Union St, West Salem, IL 62476.