Legal

Privacy Policy

We collect only what we need to process your order and support you afterwards.

Last updated: September 2026

Information we collect

Contact details you enter: name, email address, phone number and shipping address.
Order information: items purchased, quantities, totals, promo codes and delivery notes.
Support messages you send through our contact form or by email.
Basic technical data such as browser type, device type and pages visited.

How we use it

To process, pack, ship and invoice your order.
To send order confirmations, shipping updates and receipts.
To answer questions and resolve returns, damages or billing issues.
To maintain business records required by tax and accounting rules.
To improve the store, including product selection and site performance.

Marketing

We send promotional email only to customers who opt in, and every message includes an unsubscribe link. We do not sell or rent customer lists.

Sharing

We share information only with the service providers needed to run the store: shipping carriers, payment processors, and our email and hosting providers. Each is bound to use that information solely to provide their service. We may also disclose information where required by law.

Retention

Order and invoice records are retained for seven years to meet tax requirements. Support correspondence is kept for two years. Marketing contacts are removed promptly on request.

Your choices

You may ask us for a copy of the information we hold about you, request corrections, or ask us to delete data we are not legally required to keep. Email info@dynexapartners.com or call 4053475767 and we will respond within 30 days.

Security

Data is transmitted over encrypted connections and access to customer records is limited to staff who need it to do their jobs. No online system is perfectly secure, so we encourage you to use a strong, unique password wherever accounts are involved.

Children

Our store is intended for adults purchasing on behalf of themselves, a household, a classroom or a business. We do not knowingly collect information from children under 13.

Contact

Privacy questions can be sent to info@dynexapartners.com or mailed to Dynexa Partners LLC, 203 N Union St, West Salem, IL 62476.