Help center
Frequently asked questions
Shipping, ordering, billing and returns — answered. If something isn't covered here, call or email us and we'll help.
- How fast will my order ship?
- In-stock orders placed before 2:00 PM Central ship the same business day from our West Salem, Illinois warehouse. Standard ground delivery takes 3-6 business days, expedited takes 2 business days, and overnight arrives the next business day by 5:00 PM.
- Do you offer free shipping?
- Yes. Standard ground shipping is free on orders of $75 or more before tax. Expedited and overnight service is charged at the rates shown at checkout.
- Can schools and businesses order with a purchase order?
- We accept purchase orders from schools, districts, nonprofits and established businesses on approved accounts. Email your PO to info@dynexapartners.com or call 4053475767 and we'll set up your account.
- Do you price-match or offer bulk discounts?
- Bulk pricing is available on case quantities and classroom sets. Send us the item list and quantities and we'll return a written quote, usually within one business day.
- What promo codes are available?
- WELCOME10 takes 10% off a first order, FREESHIP covers standard ground shipping, and CLASSROOM15 takes 15% off orders over $150. One promo code applies per order.
- How is sales tax calculated?
- Estimated state and local sales tax of 8.25% is applied to the discounted item subtotal. Tax-exempt organizations can send their exemption certificate before ordering and we'll remove tax from the invoice.
- What is your return window?
- Unopened items in resalable condition can be returned within 30 days of delivery. Contact us for a return authorization number before shipping anything back.
- An item arrived damaged. What now?
- Email photos of the packaging and product within 7 days of delivery and we'll ship a replacement at no cost or issue a full refund, whichever you prefer.
- Do you ship outside the United States?
- Not at this time. We ship to all 50 U.S. states and to APO/FPO addresses via standard ground service.
- How do I check stock on a large quantity?
- Each product page shows live availability. If you need more units than are listed, call us — most items can be restocked from our suppliers within a few business days.
Still need help?
Call 4053475767 or email info@dynexapartners.com. Monday-Friday, 8:00 AM - 6:00 PM Central.